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Schedule A Claim
Welcome to EXEMPLAR - Hancock’s premier scheduling and logistics tool accelerating data into business insight
Note: If you do not receive a confirmation email within 2 hours of submission please call 770-569-1669.
Attention IAs: Use of the IA Portal is required when you are submitting claims for any carrier that Hancock Claims is not permitted to direct bill. For claims that Hancock Claims Consultants is permitted to direct bill to the carrier, they may be submitted through this webform by selecting the carrier’s name from the drop-down list on the submission form.
For questions regarding other service offerings please contact us at 770.569.1669.
NOTE: To prevent any issues, we recommend using Chrome as your browser.
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To request coverage in your area, please click the button below.
Additionally, please email us at claims@hancockclaims.com with your claim details. We will review the request and provide any potential availability to you.
Thank you for choosing Hancock Claims Consultants for comprehensive claims lifecycle support.
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Duplicate Claim
There is an active project in Exemplar associated with Claim {{editModel.ClaimNumber}} for {{editModel.CompanyName}}. If you have any questions, please contact our customer service at (770) 569-1669
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Structure Information
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If there is more than 1 address for this claim, please email claims@hancockclaims.com with the inspection request information. Please include: the claim number, addresses and # of buildings to be inspected at each address, your information, the carrier’s information, and which service you are requesting be performed.
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Please indicate the type of service required
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Please contact the office directly at 770-569-1669 for same day requests.
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Adjuster Information
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Please ensure the adjuster's email address matches in the email and confirm textboxes.
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Please add USAA claim-specific email ID in order to proceed with this submission. If you are an independent adjuster submitting the claim for USAA, please choose "Other customer" as the carrier to proceed. Thank you.
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Thank you for your request
If you do not receive a confirmation email within 2 hours of submission please call 770-569-1669
After 7:00PM – If you have a claim for tomorrow morning. Please call 770-569-1669.
We apologize for the inconvenience, however we are unable to complete your request at this time. Please contact our billing department at your earliest convenience at 770-800-6582. Thank you for considering Hancock for your roof inspection service.